Legal

Refund Policy

Last updated: September 10, 2026

This policy applies to paid plans for Engage by Adentra AI, operated by WINBONDS WEB PRIVATE LIMITED.

The free plan

The free plan costs nothing and requires no card, so there is nothing to refund. You can use it for as long as you like and stop whenever you want.

Paid plans

• Billed in advance for the period you choose, monthly or yearly.
• Cancel at any time. Your plan stays active until the end of the period you have already paid for, and is not renewed after that.
• No partial-period refunds for time you have already had access to, except in the cases below.

When we do refund

• Charged in error. A duplicate charge, or a charge after you cancelled, is refunded in full.
• Charged for something that did not work. If a fault on our side prevented your automations from running for a sustained period and we could not fix it, tell us and we will refund that period.
• Within 7 days of your first payment. If Engage is not right for you, ask within 7 days of your first paid charge and we will refund it.

What is not refundable

Messages already sent under your plan, and periods where the service was available and your automations ran as configured. Losing access to Instagram — for example if Meta restricts or removes your account, or you disconnect it — does not create a refund, since that access is not ours to grant or restore.

How to ask

Email winbondsweb@gmail.com from the address on the account, telling us which charge you mean and what happened. We will reply within 7 working days, and any approved refund is returned by the method it was paid with.